Anchoring Health Equity, Access, & Excellence
A Strategic Plan for a Health System Serving 100,000+ Patients Annually
Research and Assessment
Strategy, Consulting, and Advising
Core Services Delivered
01
Listening Sessions and Insight-to-Action Survey
Expertly facilitated sessions combined with targeted pulse surveys to surface key challenges and opportunities, synthesized into clear, prioritized themes that directly inform action and decision-making.
02
Board & Leadership Alignment
A half-day, evidence-based retreat featuring formal presentations, interactive polling, and group exercises with pre-work.
03
Strategic Planning and Implementation
Facilitated working sessions with collaborative planning to define objectives, actions, and stop-start-continue priorities by unit, resulting in implementation playbooks, scorecards with owners and timelines, and a first-year action calendar supported by ongoing review and coaching.
04
Risk Mitigation with the Strategic Responsiveness Framework™
Policy-responsive messaging, clear decision criteria, and governance-ready communications - supported by stakeholder listening sessions, executive talking points, and Q&A - to align leadership and enable confident, effective decision-making.
Strategic Situation
A multi-site Midwestern health system serving 100,000+ patients per year sought a new strategic plan to deliver on Health Equity, Access and Belonging at what was the beginning of a fast-shifting policy and political environment.
Leadership needed to align governance and operations, and translate values into clear choices.
CSLSI was engaged to design a best-in-class strategic plan.
CSLSI Engagement
Phase 1: Listen & Learn
Phase 2: Align & Co-Design
Phase 3: Build, Decide, Deploy
Phase 1:
Listen & Learn
System-wide listening sessions and Insight-to-Action pulse surveys surfaced priorities and risks
a benchmarking project provided clear guidance around the activities of peers
a rapid policy/procedure scan clarified high-leverage opportunities and early guardrails
Phase 2:
Align & Co-Design
Two planning retreats set success criteria and “stop-start-continue” decisions
Board briefings secured governance sponsorship
Cross-functional design workshops tested engagement options and policy-responsive language
Phase 3: Build, Decide, Deploy
An 8-week sprint cadence converted priorities into:
Sequenced actions
Owners
Timelines
We delivered leadership messaging playbooks and a practical implementation scorecard to drive accountability and real-time course correction.
Impact
Board-Adopted
Strategic Plan
Board-Adopted Strategic Plan advancing Health Equity, Trust, and Excellence across the enterprise.
Operational
Readiness
Operational Readiness through an eight-week blueprint translated into accountable actions and leadership behaviors.
Stronger Stakeholder Confidence
Stronger Stakeholder Confidence with aligned communication to clinicians, patients, and community partners.